Google Gmail Global Outage of December 15, 2020

 
Dear readers,
 
Starting at around 4:30PM Eastern Time December 15th, Google suffered a global outage. A catastrophic failure at Gmail had caused emails sent to Gmail to permanently fail and bounce back.
 
The error message from Gmail was reading as follow:
 
 
550-5.1.1 The email account that you tried to reach does not exist.
 
 
This was a global issue impacting all email providers trying to send email to Gmail, not only JMD Systemics, JMD Online and King Global Earth and Environmental Sciences Corporation.
 
Because Gmail was sending a permanent failure message, our mail servers were not able to receive any of your messages sent to our corporate addresses originating from Gmail.
 
 
The same day, 6:51 PM on December 15, Google was issuing the following message:
 
 
The  problem with Gmail has been resolved. We apologize for the  inconvenience and thank you for your patience and continued support.  Please rest assured that system reliability is a top priority at Google,  and we are making continuous improvements to make our systems better…

 

Reality check: This problem has not been resolved. Our mail servers were not able to receive any of your messages sent to our corporate addresses originating from Gmail. If you try emailing us at any of our corporate addresses originating from Gmail, here is an example of the message that you will receive:

 

Delivery has failed to these recipients or groups:
jmd@jmdsystemics.com (jmd@jmdsystemics.com)Your message couldn’t be delivered. The Domain Name System (DNS) reported that the recipient’s domain does not exist.
 
 
We are closely monitoring this regrettable and unfortunate situation. At this time, there is little we can do until Google fixes the problem.
 
 
Sorry for the inconvenience.
 

 

J. Michael Dennis

Syndicated Columnist … and other things